About Our Client Our client is an IT worldwide leading company.
Job Description
Lead the Help Desk team, that is solving complex technical problems for the internal customers;
Provide and manage technical support to company staff on all company-supported applications and hardware such as CRM, Easyvista, Office 365 (Email, SharePoint, FileShare, Teams, Visual Studio), Telephony, desktop and laptop computers, mobile devices, and related technologies;
Manage Software licences, certificates and domains;
Manage Data Center and Software vendors;
Proactively identify opportunities to evolve and improve the IT support delivery systems;
Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment;
Drive focus on accuracy, timely feedback, and customer satisfaction;
Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues;
Drive the knowledge-sharing mindset, methodology, and tools.
The Successful Applicant
Around 4 years of work experience;
Must have the ability to quickly research and self-educate on new information, technologies and methods;
Dynamism and results oriented;
English proficiency (required).
What's On Offer
Join an international business in an innovative Company. Contact: Tatiana Leitão Silva Quote job ref: 40622
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology and ServicesInsuranceManagement Consulting
Welcome to the Michael Page global company profile.
Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process – get in touch to find out more.